news

In search of new car industry answers

In today's column, I address questions from readers on a wide range of topics many of which, not surprisingly, are focused on the state of the economy and the automobile industry.

news

When dealership closes, customers are protected

Joanne got a letter in the mail, informing her that her local car dealership was closing its doors. This came as a complete surprise to her, as she had always enjoyed a good relationship with the deal

news

Sales managers keep dealerships running

When you make an offer on a new car, the salesperson will present it to the new-car sales manager, who will then review it and provide feedback to the salesperson about how to proceed with the deal.

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Dealership design an extension of the brand

Last year, I had the privilege of opening a brand-new car dealership in Mississauga. It was one of the proudest moments of my life, with family, friends, colleagues and local dignitaries on hand to ce