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Tribute to Auto Industry Legend, Doug Sullivan
Wishing Doug and his wife of 38 years, Ramona, all the best in health and happiness in their retirement years.
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Service Advisers a First Point of Contact at Dealerships
In this case, John Bates, who has worked at my Toyota dealership for 25 years.
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Putting the dealership job spotlight on business development co-ordinator
Our business development co-ordinator & product adviser is Sarah White
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Buying a car? Take Time to Research Financing Options
Remember, when you sign a contract to purchase or lease a vehicle, it is a legally binding agreement.
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AutoShop TV Reveals How Car-Buying Issues Have Changed
A compact man armed with a sharp mind and a commerce degree, Bouchama works as a consultant at Car Help Canada, a non-profit advocacy group and car-buying service that provides discounts for members w
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How the Hunt for a New Car has Changed
Although more people are “clicking tires” to take car shopping research online, the customer experience is still at the heart of the businesses for automotive dealerships
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Let’s Salute Ontario’s Retail Automobile Industry
For decades, the retail automobile industry has been a major contributor to the Ontario economy, and it shows no signs of slowing down.
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Key Trends have Influenced the Retail Auto Industry
New ideas, processes, technologies, and expectations are transforming the automotive business, which makes things so exciting.
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What makes a Dealership Great in 2018?
Choosing the right place to make your next purchase can be a daunting task.
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Genesis open Sales Boutique inside Mall
Invitees are shown at the recent grand opening of Genesis Mississauga boutique dealership inside Square One Shopping Centre in the second floor luxury shops area.
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Greater Gender Equality is Evident at Dealerships
In recent years, women have broken through various glass ceilings and are excelling in all areas of automotive dealerships.
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Dealerships take Health and Safety Laws Seriously
Behind the scenes, effort and investment is made to ensure a safe, healthy, and accessible environment for employees, customers, vendors, contractors, and visitors.
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Nissan Rolls out New Dealership Look
Nissan’s dealer network is in an era of transformation as stores across Canada begin to adapt to a new state-of-the-art design.
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What happens when a vehicle is damaged at a dealership?
Occasionally, customer’s vehicles are damaged while on a dealership’s premises, and these situations can cause stress. The dealership wants to have a great relationship with its customers and does
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Dealer’s Voice: Independent Garages Best Option?
Many independent garages are equipped to perform simple maintenance and light repairs. Few, however, are equipped with the technology for major items
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Dealer's Voice: Branding at the Dealership Level
The elevated stature of automotive retail facilities today enhances the shopping experience for consumers. Customers are rewarded with stunning showrooms, state-of-the-art service facilities and a lev
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Dealer's Voice: Legislation could Speed Sale of New Cars
Expect to see more electric vehicle charging stations throughout Ontario in 2016. Many new car dealerships have already installed electric vehicle charging stations at their facilities
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Manufacturer-dealership relationships have evolved
Dealers today must account for strict branding control over physical appearance and operations
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Dealer's Voice: 10 things that make dealerships successful
Here are 10 hallmarks of a successful dealership in 2014, based on my three decades of experience in the business.
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Dealer's Voice: Serving our Diverse Community Key to Success
One of our strengths as a dealership is that we do business with such a broad range of cultures and nationalities. Serving customers from all ethnic backgrounds is a pleasure, and it is not something