Car maintenance tips
Q: In 1999, I purchased a new Intrigue and had it rustproofed by Pro-Tech Seal, which had a lifetime warranty. As per the guarantee, every two years I had the car inspected by the dealer and the inspection report was forwarded by them to Pro-Tech Seal.
Now, the seams at the bottom of the front doors, and the rocker panel, are rusting.
Pro-Tech Seal claims that these areas of the car are not covered by the guarantee. I disagree. The “terms and conditions” of my contract do not exclude these areas.
Can you advise me what my options are in pursuing the guarantee?
Mohamed Bouchama, consultant for the non-profit consumer group Car Help Canada.com, replies:
If the contract does not mention any exclusions, I would definitely consider the option of suing the company. I would advise the consumer to get two different estimates for repairs and send a letter to the company advising that if they refuse to pay for the costs of repairs (as per their stated lifetime warranty), he or she will consider a legal action against the company.
Whoever is giving the estimates should decide whether (in their professional opinion) the damage they are inspecting is covered by the warranty.
Eric Lai adds:
Pro-Tech Seal, with headquarters in Edmonton, Alberta, was invited to comment, but did not reply.
This product is often sold as a dealer add-on, which defeats the common myth that aftermarket treatments void the new car rust warranty.
In general, automaker rust warranties typically cover rust perforation only. That is, rust must actually create a hole to be eligible for warranty consideration and, for all intents and purposes, must come from the inside out. Rust originating from a surface scratch or ding to the paint caused by a collision, road debris, etc. isn’t covered.
Columns Everything you need to know about purchasing, maintaining and driving your car.
Become a member
Register now to access all features including:
- Save and ask friends to review vehicles
- Exclusive rebates & offers from local dealers
- Premium content, reviews and tools
- You can unsubscribe at any time. Please Contact Us for details.
All for free!
Already a member?
Registration 2 of 2
Welcome to Wheels!
As a final step we've sent a confirmation to your email address as a security measure. Please click the link in the email to complete your registration.
Terms of services
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, TORONTO STAR IS PROVIDING THE TORONTO STAR WEBSITES ON AN "AS IS" AND "AS AVAILABLE" BASIS AND MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IN ANY CONNECTION WITH THE TORONTO STAR WEBSITES, THEIR CONTENTS, OR ANY WEB SITE OR CONTENTS WITH WHICH IT IS LINKED. TORONTO STAR DOES NOT WARRANT THAT THE FUNCTION OF THE TORONTO STAR WEBSITES OR THEIR CONTENTS WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE TORONTO STAR WEBSITES OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
TO THE FULLEST EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL TORONTO STAR BE LIABLE FOR ANY LOSS OF USE, LOSS OF DATA, LOSS OF INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY, OR FOR ANY DAMAGES OF ANY KIND OR CHARACTER (INCLUDING WITHOUT LIMITATION ANY COMPENSATORY, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES), EVEN IF TORONTO STAR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE TORONTO STAR WEBSITES, THEIR CONTENTS, OR ANY WEBSITE OR CONTENTS WITH WHICH IT IS LINKED. IN NO EVENT SHALL TORONTO STAR'S TOTAL LIABILITY FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE, EXCEED THE AMOUNT PAID BY YOU FOR ACCESSING THIS SITE.X